HYGIEIA PLANET PRIVATE LIMITED (“we,” “us,” or “our”) is committed to customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund
- Refunds are applicable only for physical books purchased directly from our website.
- The item must be returned in its original condition, unused, and in its original packaging.
- Requests for refunds must be made within [insert days] days from the date of purchase.
- Digital products, e-books, and gift cards are non-refundable.
2. Refund Process
- To request a refund, please contact us at business@hygielean.com with your order details.
- Once your request is approved, you will receive instructions on returning the product.
- Refunds will be processed to the original payment method within [insert timeframe] days after receiving the returned item.
3. Non-Refundable Items
- Items that are damaged, used, or not in their original packaging.
- Digital downloads, e-books, and personalized products.
- Shipping charges are non-refundable unless the return is due to an error on our part.
4. Late or Missing Refunds
- If you have not received your refund, please check with your bank or payment provider.
- Refunds may take some time to process depending on your payment provider.
- If you still have not received your refund, please contact us at business@hygielean.com.
5. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, send us an email at business@hygielean.com with proof of damage.
6. Contact Us
For any questions regarding refunds or returns, please contact us:
📍 Address: SF-3 A, SECOND FLOOR, JTM MALL, JAGATPURA ROAD, Jagatpura, Jaipur, Jaipur, Rajasthan, India, 302017
🏢 Company Name: HYGIEIA PLANET PRIVATE LIMITED
📧 Email: business@hygielean.com