HYGIEIA PLANET PRIVATE LIMITED (“we,” “us,” or “our”) is dedicated to delivering books promptly and efficiently. Please review our shipping policy below.
1. Shipping Coverage
- We currently ship within India.
- International shipping options may be available on request; additional charges apply.
2. Processing Time
- Orders are processed within [insert timeframe] business days.
- Orders placed on weekends or holidays will be processed the next business day.
- Processing times may be delayed during peak seasons or unforeseen circumstances.
3. Shipping Methods & Delivery Time
- We use trusted courier services for safe and timely delivery.
- Standard shipping: [insert timeframe] business days.
- Express shipping: [insert timeframe] business days.
- Delivery times may vary based on the destination and courier service.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the order weight and destination.
- Free shipping may be available for orders above a certain amount.
5. Order Tracking
- Once shipped, customers will receive a tracking number via email.
- Tracking updates can be checked through the courier’s official website.
6. Delayed or Lost Shipments
- If an order is delayed beyond the estimated timeframe, please contact us.
- In case of a lost shipment, we will investigate with the courier and provide a resolution.
7. Incorrect Shipping Address
- Customers must provide accurate shipping details.
- We are not responsible for delays or lost packages due to incorrect addresses.
- If an incorrect address is provided, additional charges may apply for re-shipment.
8. Damaged or Missing Items
- If an order arrives damaged, please contact us within [insert timeframe] days with photos of the damaged package.
- Missing items must be reported within [insert timeframe] days of delivery.
- We will review each case and provide a suitable resolution.
9. Contact Us
For any shipping-related inquiries, please contact us:
📍 Address: SF-3 A, SECOND FLOOR, JTM MALL, JAGATPURA ROAD, Jagatpura, Jaipur, Jaipur, Rajasthan, India, 302017
🏢 Company Name: HYGIEIA PLANET PRIVATE LIMITED
📧 Email: business@hygielean.com